Reference

Open capital99 with clear Legal terms

capital99 sets out the Legal terms behind account access, wallet records, personal data and policy requests before you enter the lobby.

Account termsData choicesLocal accessPolicy contact
capital99 Open capital99 with clear Legal terms
CONTACT PATHS

Ask our team about Legal account steps

A clear contact route helps when a Legal question involves your account name, phone verification or a wallet record.

Account contact Use the support contact shown after login when your Legal question concerns account ownership…
Wallet records For a DANA, OVO, GoPay or QRIS record question, include the receipt reference and…
Policy requests If you want to correct personal details, ask about retention or request a change…
DATA PRACTICES

Check how capital99 handles Legal records

Legal clarity depends on knowing what happens after you submit an account detail or payment reference.

Data handling

We handle your account details for access checks, phone verification, payment status matching and Legal support.

Cookie choices

Cookies can support sign-in continuity and remember parts of your account path on a device.

Account security

Phone verification is part of the account access process, and we use it to help confirm that the person requesting…

Record retention

Payment receipts, account changes and contact records may be retained for the period described in our policy.

Correction requests

You can ask us to correct an inaccurate account detail through the support contact inside your profile.

Local eligibility

Access depends on local law and may differ by location.

Find answers about Legal access

These Legal answers address the searches we hear before an account is opened or a policy request is sent. They cover eligibility, data, cookies, payment records, account corrections and the safest way to contact us. If your situation is specific, use the support contact shown inside your account and include only the details needed to identify the request.

Legal covers account eligibility, phone verification, personal data, cookies, payment records, retention and policy contact steps. It also explains that access depends on local law. Read the notice before opening an account so you understand which rules apply to your profile and location.

Access depends on local law. If you are in Indonesia, confirm that using the service is permitted where you are before opening an account. Where local law permits, you can follow the account path, complete phone verification and review the applicable Legal terms.

The policy discusses account details, phone verification records, cookie activity, payment references and support contacts. These details help us control access, match a DANA or QRIS receipt and answer a policy request. We do not need your password or one-time code for support.

Use the support contact displayed inside your account area and identify the detail that needs correction. We may confirm phone ownership before changing the record. If the request relates to OVO, GoPay, bank transfer or another payment reference, include its receipt details.

Cookies may help maintain sign-in continuity and preserve parts of your account path on a device. The Legal policy describes their purpose and available choices. If you clear them, you may need to sign in again and complete phone verification before continuing.

Our policy explains the retention period for payment receipts, account changes and support records. Keeping these details allows us to trace a virtual account, bank transfer, DANA or QRIS question. You can contact us through your account path to ask about a specific record.

After login, use the support contact shown in your account area and describe the Legal request clearly. Include the relevant account or receipt reference, but never include a password or one-time code. We can then confirm the identity step and explain the next action.