Reference

Open capital99 With Clear Terms

capital99 Terms & Conditions explain how you open an account, use the lobby, submit DANA or QRIS transactions, and request account support.

Account stepsWallet recordsLocal-law access
capital99 Open capital99 With Clear Terms
HELP WITH TERMS

Ask Us About Account Rules

A clear contact path matters when a policy clause affects your account or wallet record.

Policy question Send the exact Terms & Conditions clause that concerns you, together with your registered…
Wallet status If DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account shows a pending…
Access concern When a login or phone-verification step blocks access, use the account support path rather…
RECORDS AND CONTROL

Check How We Apply These Terms

Terms & Conditions are easier to use when you know what happens to the records behind them.

Account details

We use the details you submit at account opening to identify the account, complete phone verification, and connect your wallet…

Cookies and devices

Cookies and device signals can help keep your session connected while you move from login to the lobby.

Account security

Do not share your password, phone verification code, or wallet credentials.

Transaction records

We retain transaction references and account messages for the period needed to check wallet status, resolve a query, and apply…

Policy changes

When we change a material clause, we publish the revised wording on the policy page and show its effective date.

Change requests

To request correction, access, or removal of an account record, contact us with the registered phone detail and the precise…

Find Answers About Your Terms

These Terms & Conditions questions cover the account decisions you are most likely to make before opening or continuing access. We keep each answer tied to a practical step, from phone verification and wallet matching to policy changes, data requests, and local eligibility. If your situation is not covered, contact us with the relevant account detail.

They cover account creation, phone verification, permitted access, wallet and bank references, transaction checks, data handling, cookies, security, policy changes, account closure, and contact requests. Read the current wording before using DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account.

Yes. The policy applies when you begin account creation, while phone verification is required before account access. Use your own current phone detail and keep it available for the verification step; a mismatch may prevent the account from being opened.

You can use the payment routes shown for your account where local law permits, including DANA and QRIS. The transaction reference and account details may need to match before a wallet status is confirmed. Check the current policy and contact us if a record is unclear.

We handle submitted account details, device signals, cookies, support messages, and transaction references for account operation, security, policy checks, and issue resolution. The Terms & Conditions explain the relevant records, and you can contact us to request access or a correction.

Yes, you may contact us with the registered phone detail and the exact record involved. We may request a security check before changing or removing personal or transaction-linked data. Some records may need to remain available for an unresolved policy or account matter.

We publish revised wording with its effective date on the policy page. Read the changes before continuing account use. If a clause affects your access, wallet status, or account decision, contact us through the support route before taking the next step.

Yes. Account and lobby access depends on local law. We may restrict access where local law permits, and you are responsible for checking that use is available to you in Indonesia. The current Terms & Conditions explain how local eligibility affects account access.